Terms & Conditions

 

Riverbend Farm offers high quality extra virgin olive oil and table olives grown and harvested on a family owned farm between Worcester and Robertson.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of booking number.

Delivery within SA

A courier company is contracted to deliver to all major city centres; Cape Town, Bloemfontein, Port Elizabeth, Durban, Pretoria and Johannesburg. Arrangements will be made to deliver to smaller centres through the post office or local courier. Changes to delivery fees depend on weight and size of box, and delivery address. We only deliver to major city centres and do not deliver to outlying areas. Please email shop@riverbendfarm.co.za for a shipping quote.

RETURNS & REFUNDS POLICY

The provision of goods and services by Riverbend Farm is subject to availability.

If you wish to return a non-defective order, this must be done within 7 days of receipt. Courier charges must be paid for by the recipient. A full refund will be given within 30 days of receipt of the returned goods. Courier charges incurred by recipient will be refunded if product is confirmed defective.

Stock availability

Riverbend will take all reasonable efforts to ensure that stock is available. In the case of unavailability, a full refund will be given within 30 days.

CUSTOMER PRIVACY POLICY

Riverbend Farm will take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here.

PAYMENT INFORMATION

Payment may be made via Visa, MasterCard or by bank transfer into the Riverbend Farm bank account, the details of which will be provided on request.

Credit card transactions will be acquired for Riverbend Farm via PayFast who are the approved payment gateway for South Africa.

Customer details will be stored by Riverbend Farm separately from card details which are entered by the client on PayFast’s secure site. For more details on PayFast please refer to www.payfast.co.za.

The merchant outlet country is South Africa and the Transaction Currency is South African Rand (ZAR).

Riverbend Farm takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

This website is governed by the laws of South Africa.

Riverbend Farm may, in its sole discretion, change this agreement or any part thereof at any time without notice.